Delivery & Shipping

Delivery & Turnaround

ALL YUMIKO CLOTHING is HAND MADE and most often MADE TO ORDER. Therefore, production can be lengthy. Every YUMIKO piece is handmade in our own YUMIKO workshop in southern Spain. We produce there to ensure both the highest quality possible and a good and humane working environment for our employees. There are strict working conditions and laws that we must adhere to, including government mandated holidays and days off. These factors will affect your production times. During holiday periods orders can take up to several weeks longer that what we normally announce at the time of making your order. Since we cannot foresee the number of orders that will come in during a given period, we cannot advise you at the time of purchase. We can only inform you of the possibility of delays during the busy periods and vacation periods, which are namely Christmas (Nov-Jan) and summer holiday (August-Sept). All we can ask is that you please be patient with us.

The turnaround time for an order that we declare at the point of sale does not reflect the additional time that it takes for the order to get to you, it is merely the production time. Once the order has left our workshop we cannot promise or give an exact date of delivery for a number of reasons, because we have no control on the different postal services that will handle the packages. Any claims or complaints in relation to a time after the shipment of your order, you must file with the according delivery service. If your order is returned to us as undeliverable, we will notify you immediately to arrange to resend the package.

YUMIKO is not responsible for items damaged, lost or stolen in the mail.

To minimize the risk of damage or loss we will happily ship your packages using a preferred service. To do so, please contact us when placing your order straightaway so that we can account for this.

Shipping

We ship worldwide using standard post for orders of 15 items or less. For orders of 15 items or more we ship with an expedited service, such as UPS, FedEx, or similar. For all U.S. orders shipped within the U.S., a signature is required upon delivery. All U.S. orders shipped outside of the country will be sent using expedited service with tracking. This does not include shipments within Japan or the EU.

Shipping time is separate from that spent on production. It is dependent on both the chosen shipping method, and the address of the recipient.

The recipient is responsible for all import duties, taxes, and extra costs associated with package entering the destination country.

If your package is returned because the address is incorrect, not found, or because the package was unclaimed, we will not resend the package without additional payment for the cost of resending. Naturally, if it's our mistake there is no extra charge. Please make sure your address is correct, current, and that there is always someone available to claim the package.

YUMIKO is not responsible for items damaged, lost or stolen in the mail.

To minimize the risk of damage or loss we will happily ship your packages using a preferred service. To do so, please contact us when placing your order straightaway so that we can account for this.

Yumiko has the right to cancel and refund customers' money because of a pricing error or for any reason.

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